Notices

COVID-19 Pandemic

Effective March 19, 2020, in line with the Governor's message that everyone must play a role in helping to stop the spread of the virus, the Division of Child Support Enforcement offices will suspend in-office customer service until further notice. During this time, customer service will be provided by phone, and normal operations of the agency will continue. 

Payments can be made online, by phone or by mail.

  • Online at MyChildSupportPortal 
  • Through MoneyGram at a participating location, such as Walmart or CVS.
  • By phone at 1-877-670-2941
  • Touchpay kiosk in offices when open (click here to see a list of offices). Kiosks in our Richmond and Manassas offices are available 24 hours, 7 days per week; the kiosk in the Eastern Virginia office is available Monday through Friday 5am-7pm and Saturday 5am-noon. 
  • By mail at P.O. Box 570, Richmond, VA 23218-0570. Please be aware there may be delays. 

You may contact us at 1-800-468-8894 or email askdcse@dss.virginia.gov to discuss your case. 

  • If you are scheduled for a court hearing related to your child support case, please check with the local court where your hearing is scheduled.
  • If you are scheduled for an administrative hearing, please contact the hearing officer on your appeal notice.

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Don't have an account?

You can now apply for child support services online! To start process, click here or select "Online Application" button above.
  • You will be taken to a secure website where you can enter information necessary to complete an application.
  • Please plan to take 15-20 minutes to complete all of the required fields of the online application, as this information will not be saved for completion at a later time.

The MyChildSupport portal provides the following services for:

Apply For Child Support Services

Either parent or a legal guardian can apply for child support services. Apply now to receive/pay child support or request low-cost paternity testing.

Case Information

View up-to-date case and payment information at any time.

Schedule Child Support Payments

Make child support payments that can be drafted from your bank account via eCheck.

Manage Payments

View, cancel, and report on payments that you’ve made through the MyChildSupport portal.

Send Income Verification

Request child support payment information for income verification.

Upload Documents

Upload case specific documents.

Make Child Support Payments

Submit child support payments for all of your employees at one time.

Schedule Child Support Payments

Make child support payments that can be drafted from your bank account via eCheck.

Manage Payments

View, cancel, and report on payments that you’ve made through the MyChildSupport portal.

Upload Documents

Upload case specific documents.

Make Child Support Payments

Make child support payments on-behalf of other individuals directly from your bank account.

Schedule Child Support Payments

Make child support payments that can be drafted from your bank account via eCheck.

Manage Payments

View, cancel, and report on payments that you’ve made through the MyChildSupport portal.

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