Frequently Asked Questions (FAQs)

Valid e-mail address
Financial institution name
Account holder’s name
Type of account
Routing number
Account number
Noncustodial parent’s participant ID or case number
Last 4 digits of the noncustodial parent’s social security number
Name of person making payment
Mailing address for the person making payment
Daytime telephone number of person making payment
Two (2) days prior to scheduling a payment employers must provide their financial institution with the Virginia Department of Social Services, Child Support Enforcement Company Identification Number (a 10-digit number used to identify the originator of the transaction) to prevent your payment from being returned. Our company Identification Number is: 3540959533 - VADCSE - MYCHILDSUPPORT.
Payments can be made immediately upon successful enrollment.
Payments should be scheduled at least five (5) business days prior to the scheduled date to allow adequate processing time.
Payments made before 4:30 pm EST will post to your DCSE account in five (5) business days.
Payments made on a holiday (including bank holidays) or weekends will process the following business day.
Initial payments may take up to (5) days to post to your case. Payments made thereafter will take two (2) business days to be withdrawn from your account and post to your child support case.

Definition: Purge payments are ordered by the court in order for an NCP to be released from jail after being found in contempt of non-payment of support.

Have you been ordered by the court to make a purge payment? If so, please allow 3-4 business days for processing of the payment through the MyChildSupport Portal. Once the payment has been applied to your case, you can view your payment history to ensure receipt of the payment. If you need to provide a receipt of payment prior to the 3-4 business days, please visit your local district office to make payment at kiosk (fees may apply).

As it stands for mailed payments, upon request, DCSE will send a payment record for confirmation of receipt of the purge payment to a party. Generally, DCSE does not monitor the case for purge payments when an NCP has been incarcerated for child support. Only if instructed to do so by the court or upon request from a party, DCSE will send information to the court to confirm receipt of the purge payment.

If you have any further questions, please contact Customer Service at 1-800-468-8894 or submit an email to

If you received either the Notice of Recoupment or the Notice of Payment in Error letter, please contact our customer service center at 800-468-8894 for further information.
Monday-Friday 8:00am-5:00pm
Customer Service: 804-726-7333
For issues concerning the MyChildSupport Portal, please contact our Enterprise Customer Service Center at 1-800-468-8894.

If having issues accessing messages or documents on my cellphone try switching to desktop site

Open Chrome on your phone

  1. Tap on the three vertical dots in the top right corner of screen.
  2. Locate Desktop site within the menu.
  3. If Desktop site is not an option on your phone,
    1. Option 1
      1. Scroll down and tap on Settings.
      2. Scroll down and tap on Site Settings.
      3. Scroll all the way down to the bottom of the menu options and tap on Desktop site.
    2. Option 2
      1. Navigate to the MyChildSupport website.
      2. Tap the three horizontal dots at the bottom right of your screen.
      3. Scroll down and tap Request Desktop Site.
  4. Enable the desktop site by selecting the checkbox or toggling on the Desktop site switch.
  5. The page will reload automatically in the browser and allow you to view and read your messages.
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