Frequently Asked Questions (FAQs)

Valid e-mail address
Financial institution name
Account holder’s name
Type of account
Routing number
Account number
Noncustodial parent’s participant ID or case number
Last 4 digits of the noncustodial parent’s social security number
Name of person making payment
Mailing address for the person making payment
Daytime telephone number of person making payment
Two (2) days prior to scheduling a payment employers must provide their financial institution with the Virginia Department of Social Services, Child Support Enforcement Company Identification Number (a 10-digit number used to identify the originator of the transaction) to prevent your payment from being returned. Our company Identification Number is: 3540959533 - VADCSE - MYCHILDSUPPORT.
Payments can be made immediately upon successful enrollment.
Payments should be scheduled at least five (5) business days prior to the scheduled date to allow adequate processing time.
Payments made before 4:30 pm EST will post to your DCSE account in five (5) business days.
Payments made on a holiday (including bank holidays) or weekends will process the following business day.
Initial payments may take up to (5) days to post to your case. Payments made thereafter will take two (2) business days to be withdrawn from your account and post to your child support case.
Monday-Friday 8:00am-5:00pm
Email: EFTPayments@dss.virginia.gov
Customer Service: 804-726-7333
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